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Privacy Policy

Kickr Casino

This Privacy Policy explains how information may be collected, used, stored, and protected when you visit or use this website. It also describes certain choices and rights that may be available to you, depending on where you live.

By accessing the site, you understand that we may process information as described in this policy. If you do not agree, you should discontinue use of the site.

Information We May Collect

We may collect information in the following categories:

Personal information you voluntarily provide. This may include details you submit when creating an account, completing verification steps, contacting support, participating in promotions, or otherwise communicating with us. Examples can include your name, email address, phone number, date of birth, mailing address, and information needed to process redemptions or prevent fraud.

Technical information collected automatically. When you use the site, certain technical data may be collected, such as your IP address, approximate location derived from IP, device identifiers, device type, operating system, browser type, language settings, and network information.

Usage data. We may collect information about how you interact with the site, such as pages viewed, time spent on pages, clicks, referring/exit pages, session activity, and interaction patterns. This information helps us understand performance and improve usability.

Cookies and similar technologies. We may use cookies, pixels, SDKs, and similar technologies to store preferences, keep you signed in, measure site performance, and support other functions described below.

How Information May Be Used

Information we collect may be used for common operational and security purposes, including to:

Operate and maintain the site, including account creation, authentication, verification, and providing requested features.

Improve functionality and user experience by diagnosing technical issues, testing changes, and tailoring how the site is presented.

Analyze traffic and performance, including understanding which pages and features are used and how the site performs across devices and browsers.

Communicate with you if you contact us, including responding to requests, sending service-related messages, and providing support.

Prevent fraud, abuse, and security incidents, including detecting suspicious activity, enforcing our terms, and protecting users and the site.

In some circumstances, we may also use information to comply with applicable legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking Technologies

Cookies and similar technologies may be used to support site operations and improve performance. These technologies may help us:

Remember preferences and settings (such as language and session choices).

Keep you signed in and help protect account access.

Analyze site usage and diagnose issues, such as error rates and page load performance.

Improve functionality by understanding how users navigate and where friction occurs.

You may be able to manage cookies through your browser or device settings. If you disable certain cookies, parts of the site may not function properly.

Third-Party Services

The site may use third-party services to support operations and improve the user experience. These may include analytics providers, advertising partners, affiliate programs, customer support tools, identity/verification tools, payment or redemption-related providers, hosting providers, and security vendors.

These third parties may collect or receive certain information in connection with providing their services (for example, device information, usage data, or identifiers). Their processing is governed by their own privacy policies and contractual arrangements. We encourage you to review relevant third-party privacy policies where applicable.

Data Sharing and Disclosure

We do not sell personal information to third parties.

We may share information in limited circumstances, such as:

With service providers who assist in operating the site (for example, hosting, analytics, customer support, fraud prevention, verification, and redemption processing). These providers are permitted to process information only as needed to provide services to us, consistent with this policy.

When required by law, regulation, legal process, or a lawful request from authorities.

To protect rights, safety, and security, including investigating suspected fraud or abuse, enforcing our terms, or responding to security incidents.

As part of a business transaction, such as a merger, acquisition, reorganization, or sale of assets, where information may be transferred subject to appropriate safeguards.

Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Security measures may include access controls, encryption in transit where appropriate, monitoring, and internal policies and training.

No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and for using the site in a secure manner.

Data Retention

We retain information only as long as necessary for legitimate purposes, such as providing the site, maintaining records, resolving disputes, enforcing agreements, meeting operational needs, and complying with legal obligations.

Retention periods may vary depending on the type of information, how it is used, and applicable requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

User Rights and Choices

Depending on your location, you may have rights regarding your personal information. These may include the right to:

Request access to personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of personal information where applicable.

Object to or restrict certain processing in some circumstances.

Withdraw consent where processing is based on consent (where applicable).

To help protect users, we may need to verify your identity before fulfilling certain requests. Some requests may be limited where an exception applies (for example, where retention is required for security, legal, or operational reasons).

Account settings may allow you to update certain details directly. For additional assistance, you can consult the site’s help resources or support options listed on the home page.

International Use

The site may be accessed from many jurisdictions. Information may be processed in countries different from your country of residence, which may have different data protection standards. When we transfer information, we take reasonable steps designed to ensure appropriate safeguards are in place consistent with this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or operational needs. When we make updates, we will revise the “Last Updated” date at the end of this page. Continued use of the site after an update means the updated policy applies to your use going forward.

Contact Information

If you have questions or requests related to privacy, you may contact the website operator using the contact methods made available on the site. Provide enough detail for us to understand and respond to your request.

Last Updated: 2026-04-13